Operation name as registered with Texas HHSC, permit no. 854652.
Operating · Registered
Current permit dated Nov 23, 2005
Between Oct 20, 2021 and Oct 20, 2026, the state cited Cynthia Hien Thi Phan for 7 deficiencies — the Texas HHSC term for rule violations — over 2 routine inspections; 1 was under rules the state weights High. The rule cited most often here is 747.605 (3 times, most recently Mar 15, 2023).
12Capacity
2Routine inspections, 5 yrs
7Violations, 5 yrs
1High-weight violations
3.5Violations per inspection
0Clean inspections in a row
The state lists Cynthia Hien Thi Phan as serving infant, toddler, pre-kindergarten, and school-age children, open 07:00 AM to 07:00 PM (Mon, Tue, Wed, Thu, Fri, Sat). Programs on file: Meals Provided, After School Care, Snacks Provided, Part Time Care, Weekend Care.
What rules a registered child care home follows
Registered child care homes in Texas care for up to 6 children in the caregiver’s own residence, plus up to 6 more school-age children after school (12 at most). They follow the Minimum Standards in Chapter 747 and get an unannounced state inspection at least once every two years. The state lists Cynthia Hien Thi Phan with a capacity of 12.
Violations by state risk weight
Of the 7 violations at Cynthia Hien Thi Phan, 1 falls under rules Texas weights High and 3 under Medium High; the state sets each rule’s weight by the risk a violation poses to children. How weights work
Weight
Violations
Share
High
1
14%
Medium High
3
43%
Medium
3
43%
Medium Low
0
0%
Low
0
0%
Compared with other Houston registered child care homes
Cynthia Hien Thi Phan had 7 violations in five years, more than the median of 6 across Houston’s 355 registered child care homes, and 3.5 per routine inspection against a median of 2.2 — a count of state records, not a rating.
Repeat issues
1 rule was cited more than once at Cynthia Hien Thi Phan in the last five years.
Before admitting a child, the home must collect set information, including the child's name and birth date, how to reach the parents, an emergency contact for when parents can't be reached, the people allowed to pick up the child, and permission to get emergency medical care. It must also record the child's special care needs, any allergies with a food allergy emergency plan if needed, and permission for transportation, field trips, or water activities if the home offers them. Official rule text · rule revised September 2024 Most recent: Mar 15, 2023 · first: Mar 15, 2023
Year by year
Inspections
Violations
Year
Routine inspections
All state visits
Violations
2021 (from Oct 20)
0
0
0
2022
0
0
0
2023
1
1
5
2024
0
0
0
2025
1
1
2
2026
0
0
0
Every state visit
2 visits on record since Oct 20, 2021, newest first, including visits that found nothing.
Date
Type
Rules checked
Violations
Mar 19, 2025
Inspection
1061
2
Mar 15, 2023
Inspection
1035
5
All 7 violations, newest first
2 rules cited at Cynthia Hien Thi Phan changed after some of these citations (marked “rule revised”), so the wording that applied at the time may differ from our plain-English explanation.
Medium · Mar 19, 2025 · Inspection
747.4303(a) - Individual Cot, Bed, or Mat for Each Walking Child Through 4 Years of Age
One 22mo child was observed sleeping on the couch during the inspection. This was corrected when the child was removed from the couch and placed on a nap mat during nap time.
In plain English: Each walking child through age four must have an individual waterproof or washable cot, bed, or mat to sleep or rest on, provided by the home or the parent. Each must be labeled with the child's name (or a number with an assignment map), and floor mats must be marked so the sleeping side can be told apart from the floor side. Official rule text
Corrected at inspection:
Yes
Correction date:
Mar 19, 2025
Technical assistance given:
Yes
Medium · Mar 19, 2025 · Inspection
747.603(a)(3) - Children's Records - Health Statement
One child admission form was observed missing the required health statement with the signature of the health care professional.
In plain English: The child-care home must keep a record for each enrolled child, including the enrollment agreement, admission information, a health statement from a health-care professional, and immunization records, plus items such as medication records when they apply. These records must be kept at the home, available during operating hours, generally until three months after the child's last day. Official rule text
Corrected at inspection:
No
Correction date:
Apr 2, 2025
Correction verified:
Mar 28, 2025
Technical assistance given:
No
Medium · Mar 15, 2023 · Inspection
747.501(8) - Written Operational Policies - Promotion of Physical Activity
The operational policy did not include the information of indoor and outdoor physical activity.
In plain English: The child-care home must have written policies on set topics, including how children are released, illness and exclusion, medication, medical emergencies, discipline, infant sleep, physical activity, parent rights, and its emergency plan. The policies must also tell parents how to find the state minimum standards, the Texas Abuse and Neglect Hotline, and the HHSC website. Official rule text · rule revised August 2024
Corrected at inspection:
No
Correction date:
Mar 31, 2023
Correction verified:
Mar 17, 2023
Technical assistance given:
Yes
Medium High · Mar 15, 2023 · Inspection
747.605(13) - Required Admission Information - Special Needs Statement
Three out of the eight children's records checked did not indicate if the child did or did not have any special needs. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
747.605(6) - Required Admission Information - Emergency Contact
It was noticed that two children s records did not contain Emergency Contact information. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
It was noticed that the fire extinguisher was not mounted on the wall. It was placed on the floor in the utility room. Picture was taken.
In plain English: Fire extinguishers must be mounted on the wall with a hanger or bracket, with the top no higher than five feet and the bottom at least four inches above the floor, unless the fire marshal or manufacturer gives different instructions. They must be readily available for immediate use by household members and caregivers. Official rule text
Corrected at inspection:
No
Correction date:
Mar 27, 2023
Correction verified:
Mar 17, 2023
Technical assistance given:
Yes
High · Mar 15, 2023 · Inspection
747.605(7) - Required Admission Information - Release Information
One child's record did not contain designated contact information. Note: The caregiver called the parents to obtain this information and placed it on the admission forms during the inspection.
This page reports the state’s records for Cynthia Hien Thi Phan; it is not a rating, a recommendation, or a background check, and may not be used for employment, tenant, credit, or insurance decisions.
Explanations follow the current rules (HHSC minimum standards, revised December 2025).