5015 WESTHEIMER ST STE A423, Houston, TX 77056 · (713) 559-8668 · State permit no. 1508681
Between Oct 20, 2021 and Oct 20, 2026, the state cited Primrose School at the Galleria for 16 deficiencies — the Texas HHSC term for rule violations — over 11 routine inspections and 6 other visits (investigations or paperwork reviews); 6 were under rules the state weights High. The rule cited most often here is 746.1315 (2 times, most recently Feb 10, 2026).
The state lists Primrose School at the Galleria as serving infant, toddler, pre-kindergarten, and school-age children, open 06:30 AM to 06:30 PM (Mon, Tue, Wed, Thu, Fri). Programs on file: Meals Provided, Snacks Provided, Drop-In Care, Part Time Care. Program type: Child Care Program.
All 16 violations, newest first
6 rules cited at Primrose School at the Galleria changed after some of these citations (marked “rule revised”), so the wording that applied at the time may differ from our plain-English explanation.
High · Feb 10, 2026 · Inspection
745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation
One caregiver was observed to be present and in care of children without a background check on file. NOTE: Corrected at inspection, the background check was submitted during the inspection
In plain English: An operation must get notice from the state's background check unit that a person is eligible, eligible with conditions, or provisionally eligible with conditions before letting that person be at the operation. While waiting, the person may attend orientation or pre-service training only if they have no contact with children in care. Official rule text
- Corrected at inspection:
- Yes
- Correction date:
- Feb 10, 2026
- Technical assistance given:
- Yes
Medium Low · Feb 10, 2026 · Inspection
746.901(5) - Required Personnel Records - Required Affidavit (Form 2912)
Records for 10 staff was reviewed, 7 caregivers hired after 2023 did not have a preemployment affidavit on file.
Plain-English explanation above
- Corrected at inspection:
- No
- Correction date:
- Feb 13, 2026
- Correction verified:
- Feb 27, 2026
- Technical assistance given:
- Yes
Medium High · Feb 10, 2026 · Inspection
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Records for 10 staff was reviewed, 5 careigvers including the director obtained CPR online with no hands-on training,
Plain-English explanation above
- Corrected at inspection:
- No
- Correction date:
- Mar 3, 2026
- Correction verified:
- Feb 18, 2026
- Technical assistance given:
- No
Low · Mar 22, 2023 · Investigation (report)
746.705 - Incident/Illness Report Form Signed
Based upon the information obtained, multiple incident reports were not signed by the director or person in charge during the incidents that occurred.
Official text of rule 746.705
- Corrected at inspection:
- No
- Correction date:
- May 26, 2023
- Correction verified:
- May 30, 2023
- Technical assistance given:
- No
Medium · Feb 14, 2023 · Inspection
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
2 infants not yet on table food did not have updated feeding instructions. One was last completed 10/28/22 and another was last completed 12/27/22
In plain English: For an infant who is not yet eating table food, the center must get written feeding instructions signed and dated by a parent or health-care professional, and must follow them. The center must review and update the instructions with the parent every 30 days until the infant can eat table food. Official rule text
- Corrected at inspection:
- No
- Correction date:
- Feb 17, 2023
- Correction verified:
- Feb 17, 2023
- Technical assistance given:
- No
Medium High · Oct 4, 2022 · Inspection
746.305(a)(4) - Report Outbreak of Communicable Illness
During the inspection, it was learned that the operation failed to recent case a COVID-19 within 48hrs.
In plain English: The center must tell the state licensing office as soon as possible, and within two days, about events such as a child injury that needs medical treatment or hospitalization, an illness that needs hospitalization, a reportable disease, the arrest or criminal charge of a person who needs a background check, or any unusual situation that puts a child at risk, such as a child left in a vehicle or wandering off. A child's death in care must be reported immediately. Official rule text · rule revised March 2023
- Corrected at inspection:
- No
- Correction date:
- Oct 4, 2022
- Correction verified:
- Oct 4, 2022
- Technical assistance given:
- Yes
High · Sep 22, 2022 · Investigation (report)
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
Based on the information obtained during the investigation, the operation failed to demonstrate good judgment when they deleted an incident report from a caregiver who witnessed a child have a seizure in care and then created a new report to state the child hit their head.
In plain English: Every center employee, including staff not counted in the child-to-caregiver ratio, must show competency, good judgment, and self-control around children and treat them with courtesy, respect, and patience. Employees must make sure no child is abused, neglected, or exploited in care, and must report suspected abuse or neglect to the state. Official rule text
- Corrected at inspection:
- No
- Correction date:
- Nov 18, 2022
- Correction verified:
- Dec 2, 2022
- Technical assistance given:
- Yes
Medium High · Feb 16, 2022 · Assessment
746.3701 - Safety - Areas Free From Hazards
During the inspection I observed the Early Preschool II classroom on the outdoor playground. Broken zip ties, plastic, and other items accessible to the children was observed on the playground. Note: The director and inspector removed the items from the playground.
In plain English: All areas children can reach must be free of hazards. The rule lists examples such as childproof covers on outlets for children under five, heaters and fans mounted out of reach or guarded, poisonous plants kept out of reach, pools, buckets, and other water kept away from children, and TVs anchored so they cannot tip over. Official rule text · rule revised September 2024
- Corrected at inspection:
- No
- Correction date:
- Feb 16, 2022
- Correction verified:
- Mar 2, 2022
- Technical assistance given:
- Yes
High · Feb 15, 2022 · Inspection
746.201(1) - Policies Comply with Rules
The operational policies reviewed did not include the following policies: -Suspension and expulsion of children -Instructions on how a parent may contact the local Licensing office, access the Texas Abuse and Neglect Hotline, and access the HHSC website -Provisions to provide a comfortable place with an adult sized seat in your center or within a classroom that enables a mother to breastfeed her child. -Gang free zone -Preventing and responding to abuse and neglect of children, including: -Required annual training for employees Methods for increasing employee and parent awareness of issues regarding child abuse and neglect, including warning signs that a child may be a victim of abuse or neglect and factors indicating a child is at risk for abuse or neglect -Methods for increasing employee and parent awareness of prevention techniques for child abuse and neglect -Strategies for coordination between the center and appropriate community organizations -Actions that the parent of a child who is a victim of abuse or neglect should take to obtain assistance and intervention, including procedures for reporting child abuse or neglect
In plain English: The permit holder must set and follow policies that meet the state minimum standards, name a qualified director who is responsible on site every day, make sure staff report suspected abuse directly to the state hotline, and keep the number of children in care within the licensed capacity. It must also let parents visit any time during operating hours without prior approval and follow the state child-care licensing law and rules. Official rule text · rule revised March 2023
- Corrected at inspection:
- No
- Correction date:
- Feb 22, 2022
- Correction verified:
- Mar 2, 2022
- Technical assistance given:
- No
Medium High · Feb 15, 2022 · Inspection
746.605(6) - Required Admission Information - Emergency Contact
Four of ten children's records reviewed needed emergency contact information.
In plain English: Before admitting a child, the center must collect set information, including the child's name and birth date, how to reach the parents, an emergency contact for when parents can't be reached, the people allowed to pick up the child, and permission to get emergency medical care. It must also record the child's special care needs, any allergies with a food allergy emergency plan if needed, and permission for transportation, field trips, or water activities if the center offers them. Official rule text · rule revised September 2024
- Corrected at inspection:
- No
- Correction date:
- Feb 22, 2022
- Correction verified:
- Mar 8, 2022
- Technical assistance given:
- Yes
Show 6 older violations
Medium High · Feb 15, 2022 · Inspection
746.3805(b)(1) - Administering Medication - Original Container with Child's Name, Date
Medication stored for one child was not in its original container.
In plain English: Medication must be given as the label directs or as the child's health-care professional changes in writing, only to the child it is meant for, from the original container labeled with the child's full name and the date it was brought in, and never after it expires. Each dose must be recorded with the child's name, the medication, the date, time, and amount, and the employee's full name, and the records kept for at least three months. Official rule text
- Corrected at inspection:
- No
- Correction date:
- Feb 21, 2022
- Correction verified:
- Feb 22, 2022
- Technical assistance given:
- No
Medium · Feb 15, 2022 · Inspection
746.901(2) - Required Personnel Records- Meets Requirements
Two of ten personnel records reviewed needed documentation showing how the caregivers meet education qualifications.
Plain-English explanation above · rule revised August 2024
- Corrected at inspection:
- No
- Correction date:
- Feb 22, 2022
- Correction verified:
- Mar 2, 2022
- Technical assistance given:
- No
High · Feb 15, 2022 · Inspection
746.1203(2) - Responsibilities of Caregivers - Know Group Responsible For
The caregiver in the Preschool Pathways classroom stated eight children were present. The number of children were counted and nine were present in the room.
Plain-English explanation above · rule revised March 2023
- Corrected at inspection:
- No
- Correction date:
- Feb 15, 2022
- Correction verified:
- Mar 2, 2022
- Technical assistance given:
- No
High · Feb 15, 2022 · Inspection
746.613(a) - Required Immunizations
Three of ten children's records reviewed needed updated immunization records.
In plain English: Each child from birth through age 14 must meet and keep meeting the state health department's immunization requirements, and the center must keep current immunization records, including any exemptions or exceptions. Required immunizations must be complete by the admission date, unless an exemption is verified by then or a homeless or foster child is admitted provisionally for up to 30 days. Official rule text
- Corrected at inspection:
- No
- Correction date:
- Feb 22, 2022
- Correction verified:
- Mar 2, 2022
- Technical assistance given:
- Yes
Medium High · Feb 15, 2022 · Inspection
746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Three of ten personnel files reviewed needed skills based pediatric CPR training.
Plain-English explanation above
- Corrected at inspection:
- No
- Correction date:
- Feb 22, 2022
- Correction verified:
- Feb 22, 2022
- Technical assistance given:
- No
High · Dec 3, 2021 · Investigation (report)
746.1203(4) - Responsibilities of Caregivers- Supervision of Children
During the investigation it was determined that supervision was not maintained even though the caregiver was in the room they were not able to intervene to prevent a child from being injured.
Plain-English explanation above · rule revised March 2023
- Corrected at inspection:
- No
- Correction date:
- Jan 31, 2022
- Correction verified:
- Feb 15, 2022
- Technical assistance given:
- Yes